All Shadow Electronics orders are shipped only within the United States from Redlands, California.
International orders are handled through International Distributors. Check our distributors in your country here.
We accept product returns in new condition in their original packaging within 30 days of purchase. If you think your product is defective, please contact us at firstname.lastname@example.org, or at (909) 307-2626 before shipping it back so we may determine the quickest possible resolution to your problem. Requesting a Return: Contact our experts at email@example.com, or at (909) 307-2626 to obtain a return authorization. Please do not ship back any merchandise without a return authorization.
Warranty claims made outside of the United States will be processed in the customer’s home country by a Shadow Electronics authorized distributor.